Billing Terms & Conditions

1. General

These Billing Terms & Conditions govern all purchases made through the Upil website. By placing an order, you agree to be bound by these terms.

2. Pricing

All prices displayed on our website are shown in British Pounds Sterling (£) and include VAT where applicable unless otherwise stated. We reserve the right to change product prices at any time without prior notice.

3. Payment Methods

We accept secure payments through approved payment providers. Available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Other payment methods displayed at checkout

Payment must be received in full before an order is processed and dispatched.

4. Order Confirmation

After placing an order, you will receive an email confirming receipt of your order. This confirmation does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, or suspected fraudulent activity.

5. Billing Information

Customers are responsible for providing accurate and complete billing information. Incorrect or incomplete information may result in processing delays or order cancellation.

6. Payment Security

We use secure payment gateways and industry-standard encryption technologies to protect your payment information. Upil does not store or have direct access to your complete payment card details.

7. Failed or Declined Payments

If a payment is declined or fails for any reason:

  • Your order may not be processed.

  • We may request alternative payment information.

  • Repeated failed payment attempts may result in order cancellation.

Please contact your bank or payment provider if you experience payment issues.

8. Promotional Discounts

Promotional codes and discounts:

  • Must be applied at checkout.

  • Cannot be added after an order has been completed.

  • Cannot be exchanged for cash.

  • May be subject to additional terms and expiry dates.

We reserve the right to modify or withdraw promotions at any time.

9. Refunds

Approved refunds will be issued to the original payment method used during purchase.

Refund processing times may vary depending on your payment provider and financial institution. While we process refunds promptly, it may take several business days for funds to appear in your account.

10. Chargebacks

Customers are encouraged to contact our customer support team before initiating a chargeback. Fraudulent or unjustified chargebacks may result in account restrictions and further investigation.

11. Taxation

Applicable taxes are calculated in accordance with United Kingdom tax regulations and will be displayed during checkout where required.

12. Billing Disputes

If you believe you have been charged incorrectly, please contact our customer support team within 30 days of the transaction date. We will investigate and work to resolve the issue promptly.

13. Changes to These Terms

Upil reserves the right to update or modify these Billing Terms & Conditions at any time. Changes will become effective upon publication on our website.

CONTACT INFORMATION

Business name: Upil

Phone number: +44 7454427924

Business Email: upil97978@gmail.com

Physical address: 25 Halton Road, Great Sankey, Warrington WA5 3BN, United Kingdom