Shipping policy

Free Shipping on All Orders

At Upil, we're delighted to offer FREE standard shipping on all orders delivered within the United Kingdom.

Delivery Areas

Our free shipping service is available in England.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery Time

Once dispatched, orders generally arrive within 3–5 business days, depending on your location and courier service.

Please note that delivery times are estimates and may vary during peak shopping periods, holidays, or due to unforeseen courier delays.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your delivery's progress.

Delivery Delays

While we strive to ensure timely deliveries, Upil is not responsible for delays caused by:

Severe weather conditions

Courier service disruptions

Public holidays

Customs or regulatory inspections

Incorrect shipping information provided by customers

Incorrect Shipping Information

Customers are responsible for providing accurate delivery details at checkout. Additional charges may apply if an order needs to be redirected or reshipped due to incorrect information.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible. We will work with the courier to investigate and resolve the issue.